Thank you for choosing Glasverarbeitung.com as your preferred shopping destination!
Below, you’ll find crucial details about our payment and shipping policies:
Payment:
Enjoy complimentary shipping on most orders with no minimum purchase requirement.
We accept payments through PayPal.
Upon confirming and verifying your order, a confirmation email will be sent, and we’ll promptly initiate the processing of your order.
Shipping:
Our shipping policies are designed for orders bound for the United Kingdom.
Currently, we only ship to locations within the United Kingdom.
The overall delivery timeframe encompasses both order processing and shipping durations.
Order Processing Time:
Typically 3-5 business days. This timeframe is allotted for order processing and preparation. Orders are generally processed within 3-5 working days after payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Shipping Time:
Approximately 7-14 business days. Orders will be placed before 5:00 pm (PST) to be processed on the same day. Delivery times may vary based on your location and factors such as customs inspections, severe weather, or strikes. Our products are shipped via Royal Mail, Hermes, DPD, and Yodel.
Tracking:
Upon shipping your order, you’ll receive a confirmation email with tracking details. Allow 3-5 working days for tracking updates to appear. If there are no updates for several days after your order is in transit, please be patient, as it may take a few more days for updates to reflect at the next shipping station.
Address Changes:
Once a package is in transit, we cannot accommodate address changes. If you need to modify the delivery address, please contact us within 24 hours of placing your order via email.
Order Cancellations:
You can cancel your order before shipment by contacting us. If canceled in time, we’ll refund the full payment to your original payment method. However, once orders are in transit or processed, cancellations are not possible.
Tax:
In most cases, there are no additional charges beyond your initial order payment. However, in rare instances, your destination country may impose VAT, customs duties, or fees. If you receive a tax notice from customs, settle the tax first and then contact our customer service with the payment receipt for reimbursement.
Missing Items:
If your order encounters issues at customs, is returned, or lost during delivery, please contact our support team. We’ll assist you in obtaining a refund or arranging a replacement for your order.
Contact Information:
Company: TO SOUTH TRADING LIMITED
Company Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, KLN HONG KONG
Email: [email protected]
Note: Returns are not accepted at the provided address. For return inquiries, please contact our customer support team for assistance.
Tracking Your Order:
Tracking your order is simple. Follow these steps:
Go to the “Track Your Order” link in the page footer.
Use the tracking number provided in your email to track your package.
If you have further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to assist you!